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Bill Puka pukab@rpi.edu Research in applied cognitive science shows that expert problem solvers go through several general phases that novice problem solvers leave out or fail to order properly. I am interested in fine-graining these problem solving processes in the areas of ethical, interpersonal, and emotional problem solving, and I have conducted "think-aloud" protocol interviews and analyses to do so. From this research I have developed four problem solving methods that can be used to train students and professionals in more methodical approached. |
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